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Job Vacancy: Receptionist and Podiatry Assistant

Melton Podiatry Practice is seeking to appoint a Practice Receptionist and Podiatry Assistant to join its busy village practice.

 

Permanent, Part-time – 30 hours a week - £9.00 per hour

  

We are seeking a new team member to join our busy village based podiatry practice in Melton. Our successful practice is a small, but friendly and welcoming workplace, that supports team members to be successful in their roles.

We encourage applicants to visit our web site at www.meltonpodiatry.com

As a Receptionist, you are the first point of contact for our practice, so you must be polished, polite and courteous. This job is so much more than picking up the telephone!

The Receptionist duties are to ensure the front desk welcomes patients positively and executes all administrative tasks to the highest standards. As a podiatry assistant, you will ensure a safe and clean environment for our patients. Full details of the duties and responsibilities and working hours are outlined in the Job Description.

Having a calm attitude in a busy environment, while multi-tasking is essential. The successful applicant will have a cheery personality and be able to adapt to meet the needs of the wide range of patients who visit our practice. They will also be able to competently work in a range of IT applications including the Office suite.

This role will suit candidates with previous administrative or bookkeeping experience or those who have worked in a customer service, retail or health care environment. Specific training on all aspects of the role will be provided, but candidates are encouraged to review the Job Description and Person Specification below. 

While the working pattern is not flexible, the practice will consider job share applications. 

 

To apply, please forward a cover letter and CV to info@meltonpodiatry.com by 20th March 2019.  

Interview 26th March 2019. 



 

JOB DESCRIPTION

Post Title:

Practice Receptionist and Podiatry Assistant

 

Salary:

 

      

£9.00 ph

Hours: - 30 per week

 

Additional hours may be required from time to time to undertake mandatory training or cover absence

Date:

         

 March 2019

RESPONSIBLE TO:  Practice Principal




PURPOSE OF THE JOB

To manage the administrative and clerical support for the practice including bookkeeping and front of house management. The role will also provide clinical support to the practice’s clinicians.

DUTIES & RESPONSIBILITIES

Front of house responsibilities

  • Responsible for all administrative duties for the practice including filing, photocopying, drafting general e-mail correspondence, management of post, generating and sending reminder cards.

  • Greeting patients on arrival, including new patient intake and administration

  • Appointment management including booking of appointments, answering the telephone, referring inquires, completion of appointment cards.

  • Collation and posting of new patient packs.

  • Responsible for the presentation of the reception area, ensuring it is tidy and

    welcoming at all times

  • Responsible for the archiving of inactive patients both in paper and

    electronically

  • Responsible for adhering to the GDPR regulations and to ensure patient

    confidentiality at all times.


Book-keeping

  • Handling cash payments and card payments

  • Responsible for reconciliation weekly of payments and preparing the bank

    deposit

  • Completing the accounts in Excel, including reconciling bank statements

    and receipts for purchases – generally done monthly 

    Clinical support

    • Responsible to support the practice in ensuring a clean and safe environment for the practice at all times

     • Decontaminating and processing surgical instruments throughout the day.

       General cleaning should it be required throughout the day.

__________________________________________________________________
EQUAL OPPORTUNITIES STATEMENT

Adhere to the practice’s Equal Opportunities statement and ensure anti- discriminatory practice within their role.

COMMENSURATE STATEMENT

Undertake any other reasonable duties commensurate with salary as determined by the Principal.

WORKING PATTERN

Mondays –   non-working day
Tuesdays –  9.00am – 11.00am and 12.30pm – 7.30pm Wednesdays – 9.15am – 3.30pm
Thursdays – 9.15am – 5.30pm
Fridays –      8.15am – 4.45pm







 

PERSON SPECIFICATION

 

 

POST TITLE

Practice Receptionist and Podiatry Assistant

 

 

Essential

Desirable

Qualifications

 

 

Qualified, studying or be prepared to study for a qualification in business management and administration. 

GCSE English and Maths – Grade C or above (4-9)

Further education qualification 

Qualified in the administration of first aid. If not, the candidate must be willing to receive training.


 

X

X




X

X

Experience

 

 

Experience of working in an administrative management capacity. capacity

Experience of using, maintaining and developing effective administrative systems (both computer and paper based).

 

Experience working in a retail or similar clinical setting

Experience undertaking basic bookkeeping duties

Experience in customer service


X

 

X

 


X


X

X

 

Knowledge and understanding

 

 

Intermediate Excel Understanding of and commitment to equal opportunity issues within the workplace.

 

Experience using practice management software – (Cliniko would be advantageous)

Understanding and knowledge of effective IT administration systems.

 

IT competence – e-mail, calendar and Microsoft suite

Understanding of the podiatry practice or must be willing to receive training.

Ability to maintain and file in a paper-based alphanumeric filing system

X

 


X




X


X


X

 

 

 

 


X







Skills and abilities

 

 

Strong customer service to promote the clinic’s brand.

Ability to multi-task while maintaining a calm and professional attitude.

Ability to be self-motivated, flexible and well organised to manage at times, unpredictable and variable work loads.

Ability to meet targets and deadlines in a pressurised environment.

Ability to use computer skills to operate Word, Excel to produce letters, reports, spreadsheets and statistics.

Ability to communicate effectively, both verbally and in writing.

Ability to maintain strict confidentiality in all matters.

Ability to build and maintain effective working client relationships with a wide variety of people and organisationsclinicians.

Ability to use inter-personal skills to build and maintain effective working client relationships.

Ability to work on own initiative, with minimal supervision throughout the day.

Strong organisational skills that allow for effective prioritising of tasks.

Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description.

X

 

X

 


X

 

X

 


X

 

X

 

X

 X


X




 
























Additional

 

 

Ability to understand issues affecting patients, such as learning disabilities or conditions affecting the elderly such as dementia or ill health.


Ability to provide a caring and understanding approach to all patients in the practice.

To have due regard for the safeguarding and welfare of vulnerable patients.

 

 


 

X


X


X